Computers Ltd

This page highlights some common questions that our support staff deal with often and have been logged on our Web Helpdesk.

The client only area of our website provides direct access to our Web Helpdesk where these and many more calls are logged and are constantly being added to and updated.  A subscription to our Web Helpdesk will give you a full and interactive right to use our helpline database where you can view all your calls or just your open calls, go directly to a call number to review it, log a call and search our knowledgebase - support 24/7.  If you are an existing client and require Web Access please email us for more details.

Frequently Asked Questions

Microsoft General I've lost my toolbar... When I print my document a blank page follows... How can I stop my monitor turning off every few minutes? How do I create a shortcut on my desktop to a frequently used folder?

LPS Matter Manager How do I write to an individual Client working for a Company Client and NOT the Primary Company Client? Is it possible to act for a client who is already on the system as a Witness contact? I wish to set up a non-chargeable time rate, where do I start? The Icons in my matter tree are too large. Can I shrink them?

LPS The Accounts Module How do I find out if John Smith from 1 High Street is already a client? Is it possible to speed up the Bank Reconciliation process? A new fee earner has joined the practice. How do I assign him access rights for time recording? I want to see a Trial Balance Report for period 2 and we are now in period 4. Can I do this? How can I see a draft bill?

Osprey Professional Can I Edit or Print an Attendance Note? How can I Edit or Print a letter that has previously been posted? How can I use Key Dates? How can I see Key Dates that require attention? How can I see how much time has been spent on a matter? How can I set the system to avoid having to select the Fee Earner each time a Time Posting is required?

Osprey TM When you try and create new Standard Letters as a supervisor on save you get Error Page not Found' Invalid Merge Field error

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